Makeup Booking Policy
MEET YOUR BROW ARTIST – IBITOLA
Hi, I’m Ibitola — the founder of Sapphira’s Arch and your go-to brow specialist. With over 5 years of experience in ombré brows and more than 13 years in the beauty industry, I’ve helped thousands of women look and feel their best.
My signature ombré brow technique is all about creating soft, natural brows tailored to each unique face. I’m so excited to meet you and give you the brows you deserve.
BEFORE YOUR OMBRÉ BROW APPOINTMENT
Avoid Stimulants: No caffeine, alcohol, or energy drinks 24–48 hours before your appointment.
No Skincare Treatments: No exfoliants, acids (AHA/BHA), retinol, or facials 1–2 weeks prior.
No Waxing/Threading: Let your brows grow naturally. Avoid shaping a week before.
Health Considerations:
Not suitable for:
Pregnant/Breastfeeding women
Those on blood thinners/antibiotics.
Skin conditions near brow area.
Keloid-prone skin or diabetes.
Previous Brow Work?
Send photos for approval before booking.
No Exercise: Avoid working out on appointment day.
No Makeup: Come with a clean, makeup-free face.
How to Book an Appointment
BOOKING STEPS
View our Gallery, Instagram
@sapphirasarch, or TikTok@sapphiraisland.
Choose a Location
Select:
Rochester, Kent
Thamesmead, London
Secure Your Slot
Book through our official link only.
£50 deposit required
No booking without deposit
No manual bookings/payments accepted
Confirmation
After deposit via booking link, you’ll receive an email.
Check your spam folder if you don’t see it.
(Optional) Book a Consultation
Not ready yet?
Schedule a call to ask questions (recommended for first-timers).
For questions:
WhatsApp: +44 7867 396463
All bookings must go through our system.
Payment:
A non-refundable deposit of £50 is required to secure your booking.
Deposit must be made via bank transfer or payment link immediately after booking to confirm your slot.
Remaining balance is due after your session (cash or bank transfer).
Note:
No deposit = No booking. Send proof of payment to confirm.
Refunds:
All payments are non-refundable & non-transferable.
Confirm availability before making payment.
Cancellations:
You may cancel or reschedule 24–48 hours ahead.
No-shows = forfeited payment.
Late Policy:
10-minute grace period
£15 late fee after 10 minutes
30+ minutes = no-show
No guests allowed (including children or adults)
FAQS
Didn’t see your question here? Message us on WhatsApp — we’re happy to help
What are ombré brows, and how are they different from microblading?
Ombré brows are a semi-permanent makeup technique that creates a soft, powdered finish, fading from light at the front to dark at the tail. Unlike microblading, which uses individual strokes to mimic hair, ombré brows are done with a machine that implants pigment in a more diffused, airbrushed way. They’re gentler on the skin and better suited for oily or sensitive skin types.
How long do ombré brows last?
Results typically last 1 to 3 years, depending on your skin type, aftercare, and lifestyle. Annual refresh sessions are optional and recommended for long-term maintenance.
Will I need a touch-up?
Touch-ups are optional and offered 6–8 weeks after your initial session if needed. Some clients may want minor adjustments in shape or color, while others heal perfectly with one session.
Does the procedure hurt?
Most clients describe the feeling as light scratching or vibration. A numbing cream is applied before and during the procedure to ensure your comfort throughout.
How long does the appointment take?
The full appointment takes approximately 2.5 to 3 hours. This includes consultation, brow mapping, numbing, and the ombré brow procedure itself.
How should I prepare for my appointment?
To get the best results:
1.) Avoid caffeine, alcohol, blood thinners, and exercise for 24–48 hours before
2.) Discontinue active skincare (retinol, acids, exfoliants) 1 week prior 3.) No waxing, tinting, or threading your brows 1 week prior
4.) Arrive with a clean, makeup-free face
What should I expect during and after the procedure?
You’ll begin with a consultation and brow mapping to design the perfect shape for your face. After numbing, the procedure will begin. Immediately after, brows will appear darker and bolder — this is normal. Over the next two weeks, they’ll flake, fade, and soften into a natural look.
What should I expect during and after the procedure?
What is the healing process like?
Days 1–3: Brows appear bold, dark, and defined
Days 4–7: Flaking and peeling begin — do not pick
Days 8–14: Color looks lighter, possibly patchy
Weeks 3–4: Final healed result softens and evens out
Can I get ombré brows if I’m pregnant or breastfeeding?
No. Ombré brows are not suitable for pregnant or breastfeeding clients due to safety and healing risks.
I’ve had my brows done before. Can I still book?
If you’ve had previous brow tattooing or microblading, please send a clear photo of your brows via Instagram DM or email before booking. We need to confirm that the area can be safely worked on
Can I bring someone with me to my appointment?
No. For hygiene and to maintain a focused environment, no guests (including children or partners) are allowed during your session.
What’s your rescheduling and cancellation policy?
You may reschedule at least 24–48 hours in advance to retain your deposit. Missed appointments, late arrivals beyond 30 minutes, or no-shows will result in a forfeited deposit.
How do I contact you with questions?
You can reach us on WhatsApp at +44 7867 396463 or email [email protected]. For all bookings, please use the official link on our website.
Get In Touch
